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Channel: Customer Service Archives - Technology & Customer Service Observations
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Why I Donate Blood

Folks who know me know I give blood, and do it as often as I’m allowed to. (That’s every 56 days, which means six or seven times a year.) One morning the staff double-checked my stats and told me where...

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Amazon Go Grocery is the perfect answer to the Social Distancing question

Grocery stores are not my favorite places. In the best of times shopping carts are covered with germs, whether or not you can see them. Annoying as it is to find all of the carts are wet (which is...

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A Few Drops of Blood

Wouldn’t it be amazing if all of our disease and medical health testing could be done with just a finger prick of blood? Elizabeth Holmes and I share that dream. She said her company could do it with a...

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